Yes. All Counting Sheep products are covered by a limited warranty against manufacturing defects. Warranty coverage varies by product type.

The warranty covers manufacturing faults and material defects under normal use. It does not cover wear and tear, accidental damage, or misuse.

To make a warranty claim, please contact our support team with your order number, proof of purchase, and clear photos of the issue.

We currently ship to selected regions. Available shipping destinations and rates are shown at checkout.

Unused and unopened items may be returned within the return window stated on our Returns Policy page. Hygiene products must be unopened to be eligible.

To initiate a return, please contact our customer support team with your order number and reason for return.

Once your order ships, you’ll receive a confirmation email with tracking details.

Please check your spam or promotions folder. If you still can’t find it, contact our support team with your name and order details.

Address changes may be possible before your order ships. Please contact us as soon as possible.

Delivery times vary by location and shipping method. Estimated delivery times are shown at checkout.

If your delivery is delayed beyond the estimated timeframe, please contact our support team for assistance.

Yes. Once dispatched, you’ll receive tracking information via email.

We accept major credit and debit cards, as well as selected digital payment options shown at checkout.

Your payment is processed at the time of order confirmation.

Yes. All payments are processed through secure, encrypted payment gateways to protect your information.